Subtext Website Privacy Policy

Last Updated: August 25, 2025

Subtext Technologies, Inc. (“Subtext,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, use our applications, or interact with our Services outside of formal research participation.

Note: this Privacy Policy does not cover information collected during research studies. For that, please see our Privacy Statement for Research Participants.

Information We Collect

When you use our website or Services, we may collect:

  • Contact Information: name, email, or phone number if you submit it (e.g., through forms or support requests).

  • Account Information: login credentials and profile details if you create an account.

  • Usage Data: pages visited, links clicked, and activity on our website.

  • Technical Data: IP address, browser type, operating system, and cookie identifiers.

  • Communications: messages sent to us (support, sales, or feedback).

We do not intentionally collect sensitive categories of data through our website.

How We Use Information

We use collected information to:

  • Operate and improve our website and Services.

  • Provide customer support and respond to inquiries.

  • Send service updates, security alerts, or company news.

  • Monitor performance and security of the Services.

  • Comply with legal requirements.

We do not sell your personal information.

Sharing of Information

We may share information with:

  • Service Providers: vendors who provide hosting, analytics, or customer support.

  • Legal/Compliance: when required by law or to protect rights and safety.

  • Business Transfers: in a merger, acquisition, or sale of assets.

Our subprocessors are carefully reviewed and bound by contractual data protection agreements .

Cookies and Analytics

We use cookies and analytics tools (such as Google Analytics or Segment) to understand usage and improve performance. You can adjust your browser settings to refuse cookies, though some features may not work properly.

Data Storage and Retention

  • Data is stored on secure servers in the United States .

  • We retain information only as long as needed for business, legal, or security purposes.

  • If you delete your account or submit a request, we will delete your information subject to standard backup retention periods (typically ~30 days).

Security

We use commercially reasonable technical and organizational measures to safeguard your data, including encryption and access controls . No system is 100% secure, but we take steps to minimize risk.

Your Choices

  • You may opt out of marketing emails by following unsubscribe instructions.

  • You may disable cookies in your browser settings.

  • If you have an account, you can request access, updates, or deletion of your information by contacting us.

Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the “Last Updated” date and, where appropriate, through additional notice.

Contact Us

If you have questions about this Privacy Policy, please contact:

Subtext Technologies, Inc.
2261 Market Street, #85383
San Francisco, CA 94114
support@subtextlabs.ai